We at VervioDesk we  respect your private data and are strongly committed to keeping secure any and all information we from you or about you. This Privacy Policy describes Our policies and procedures on the collection, use and disclosure of Your information when You use the Service and tells You about Your privacy rights and how the law protects You.
We use Your Personal data to enable, provide and improve the Service. By using the Service, you agree to the collection and use of information in accordance with this Privacy Policy.

Interpretation

The words of which the initial letter is capitalized have meanings defined under the following conditions. The following definitions shall have the same meaning regardless of whether they appear in singular or in plural.

Definitions

For the purposes of this Privacy Policy:

• Account means a unique account created for You to access our Service or parts of our Service.
• Affiliate means an entity that controls, is controlled by or is under common control with a party, where "control" means ownership of 50% or more of the shares, equity interest or other securities entitled to vote for election of directors or other managing authority.
• Application refers to VervioDesk, the software program provided by the Company.
• Company (referred to as either "the Company", "We", "Us" or "Our" in this Agreement) refers to VervioDesk, WestLands 00623.
• Cookies are small files that are placed on Your computer, mobile device or any other device by a website, containing the details of Your browsing history on that website among its many uses.
• Country refers to: Kenya
• Device means any device that can access the Service such as a computer, a cellphone or a digital tablet.
• Personal Data is any information that relates to an identified or identifiable individual.
• Service refers to the Application or the Website or both.
• Service Provider means any natural or legal person who processes the data on behalf of the Company. It refers to third-party companies or individuals employed by the Company to facilitate the Service, to provide the Service on behalf of the Company, to perform services related to the Service or to assist the Company in analyzing how the Service is used.
• Usage Data refers to data collected automatically, either generated by the use of the Service or from the Service infrastructure itself (for example, the duration of a page visit).
• Website refers to VervioDesk, accessible from https://verviodesk.com
• You - means the individual accessing or using the Service, or the company, or other legal entity on behalf of which such individual is accessing or using the Service, as applicable.
• RAG – Retrieval Augmented Generation refers to a system that processes information and provides a simple and smart way for a use to interact with such information.
• MCP – Model context protocol, used to assign context and enable easy, prices prompting to Artificial intelligence models.

Types of Data Collected

Personal Data

While using Our Service, we may ask You to provide Us with certain personally identifiable information that is used to contact or identify and authenticate You. 

Personally identifiable information includes, but is not limited to:

• Email address
• First name and last name
• Phone number
• Address, State, Province, ZIP/Postal code, City
• Usage Data
• Business name and 
• Business details
• Product description and inventory
• Communication Information: If you communicate with us, such as via email or our pages on social media sites, we may collect Personal Data like your name, contact information, and the contents of the messages you send (“Communication Information”).
• Other Information You Provide: We collect other information that you may provide to us, such as when you participate in our events or surveys or provide us with information to establish your identity or age (collectively, “Other Information You Provide”).

Usage Data

Usage Data is collected automatically when using the Service.

Usage Data include information such as :

• Your Device's Internet Protocol address (e.g. IP address), 
• browser type, browser version,
•  the pages of our Service that You visit, 
• the time and date of Your visit, 
• the time spent on those pages, 
• unique device identifiers and other diagnostic data.
• Phone number when interacting with other parties

When You access the Service by or through a mobile device, we collect certain information automatically, including, but not limited to: 

• the type of mobile device You use, 
• the IP address of Your mobile device, 
• Your mobile operating system, 
• the type of mobile Internet browser You use, and other diagnostic data.

We may also collect information that Your browser sends whenever You visit our Service or when You access the Service by or through a mobile device.

Information we receive from other sources

• Cookies and Similar Technologies: We use cookies and similar technologies to operate and administer our Services, and improve your experience. If you use our Services without creating an account, we may store some of the information described in this policy with cookies, for example to help maintain your preferences across browsing sessions.

Use of Your Personal Data

The Company may use Personal Data for the following purposes:

• To provide and maintain our Service, for example, to send automated smart responses to customers, assign tasks to departments based on an on-system identification and respond to questions.
• To manage Your Account: to manage Your registration as a user of the Service. The Personal Data You provide can give You access to different functionalities of the Service that are available to You as a registered user.
• For the performance of a contract: the development, compliance and undertaking of the purchase contract for the products, items or services You have purchased or of any other contract with Us through the Service.
• To improve and develop our Services thus offering accurate context of the user and improve automations, research and new product developments.
• To contact You: To contact You by email, telephone calls, SMS, or other equivalent forms of electronic communication, such as a mobile application's push notifications regarding updates or informative communications related to the functionalities, products or contracted services, including the security updates, when necessary or reasonable for their implementation.
• To provide You with news, special offers and general information about other goods, services and events which we offer that are similar to those that you have already purchased or enquired about unless You have opted not to receive such information.
• To manage Your requests: To attend and manage Your requests to Us.
• To prevent fraud, illegal activity, or misuses of our Services, and to protect the security of our systems and Services
• To comply with legal obligations and to protect the rights, privacy, safety, or property of our users, the company, or third parties.
• For other purposes: We may use Your information for other purposes, such as data analysis, identifying usage trends, determining the effectiveness of our promotional campaigns and to evaluate and improve our Service, products, services, marketing and your experience.

As noted above we may use the content you provide to improve or enhance our serves for example to offer core accurate contextualized automated response, customer relation handling and train models, RAGs r MCP.

Disclosure of Personal Data

We may disclose personal information under the following circumstances:

• Vendor and Service providers: to assist in meeting operations, business requirements and operation needs we may disclose some Personal data to vendors and service providers, including providers for hosting services, customer service vendors, cloud services, monitoring services, Model-API services (e.g. OpenAI APIs), email communication Softwares, web analytics, payment and transaction processors and information technology providers. Pursuant to our strict instruction, these parties will access, process, or store personal data only in the course of performing their duties to us.
• For business transfers: We may share or transfer Your personal information in connection with, or during negotiations of, any merger, sale of Company assets, financing, or acquisition of all or a portion of Our business to another company.
• With Affiliates: We may share Your information with Our affiliates, in which case we will require those affiliates to honor this Privacy Policy. Affiliates include Our parent company and any other subsidiaries, joint venture partners or other companies that We control or that are under common control with Us.
• With business partners: We may share Your information with Our business partners to offer You certain products, services or promotions.
• With other users: when You share personal information or otherwise interact in the public areas with other users, such information may be viewed by all users and may be publicly distributed outside such as Business name, and websites, email related to the business, product and service links.
• With Your consent: We may disclose Your personal information for any other purpose with Your consent. Refer to attached guidelines on how to self-initiate the sharing of personal data.
• Government Authorities or Other Third Parties: We may share your Personal Data, including information about your interaction with our Services, with government authorities, industry peers, or other third parties in compliance with the law

1. If required to do so to comply with a legal obligation, or in the good faith belief that such action is necessary to comply with a legal obligation,
2. To protect and defend our rights or property, 
3. If we determine, in our sole discretion, that there is a violation of our terms, policies, or the law;
4. To detect or prevent fraud or other illegal activity
5. To protect the safety, security, and integrity of our products, employees, users, or the public, or
6. To protect against legal liability.

Retention of Your Personal Data

The Company will retain Your Personal Data only for as long as is necessary for the purposes set out in this Privacy Policy. We will retain and use Your Personal Data to the extent necessary to comply with our legal obligations (for example, if we are required to retain your data to comply with applicable laws), resolve disputes, and enforce our legal agreements and policies.

The Company will also retain Usage Data for internal analysis purposes. Usage Data is generally retained for a shorter period of time, except when this data is used to strengthen the security or to improve the functionality of Our Service, or We are legally obligated to retain this data for longer time periods.

Transfer of Your Personal Data

Your information, including Personal Data, is processed at the Company's operating offices and in any other places where the parties involved in the processing are located. It means that this information may be transferred to  and maintained on computers located outside of Your state, province, country or other governmental jurisdiction where the data protection laws may differ than those from Your jurisdiction.

Your consent to this Privacy Policy followed by Your submission of such information represents Your agreement to that transfer.

The Company will take all steps reasonably necessary to ensure that Your data is treated securely and in accordance with this Privacy Policy and no transfer of Your Personal Data will take place to an organization or a country unless there are adequate controls in place including the security of Your data and other personal information.

Delete Your Personal Data

You have the right to delete or request that We assist in deleting the Personal Data that We have collected about You.

Our Service may give You the ability to delete certain information about You from within the Service.

You may update, amend, or delete Your information at any time by signing in to Your Account, if you have one, and visiting the account settings section that allows you to manage Your personal information. You may also contact Us to request access to, correct, or delete any personal information that You have provided to Us.

Please note, however, that We may need to retain certain information when we have a legal obligation or lawful basis to do so.

Your rights, depending on where you live, you may have certain statutory rights in relation to your Personal Data. For example, you may have the right to:

• Access your Personal Data and information relating to how it is processed.
• Delete your Personal Data from our records.
• Update or correct your Personal Data.
• Transfer your Personal Data to a third party (right to data portability).
• Restrict how we process your Personal Data.
• Withdraw your consent—where we rely on consent as the legal basis for processing at any time. 
• Object to how we process your Personal Data.
• Lodge a complaint with your local data protection authority.

You can exercise some of these rights through your account. If you are unable to exercise your rights through your account, please submit your request through info@verviodesk.com. 

Note: Som services in the package we offer such as Automated reply, task allocation and notifications, generate prompts and responses based on the business data (e.g. name, email and inventory) and third-party (customer) input such as inquiry messages. In case of any issues, we do recommend active reading and attending to the messages and prompting and confirming their factualness, and accuracy as they are being generated. If you notice any discrepancies, or you would like to request correction, updates or removal of such information or replies, please contact us via info@verviodesk.com. 

Security of Your Personal Data

The security of Your Personal Data is important to Us, but remember that no method of transmission over the Internet, or method of electronic storage is 100% secure. While We strive to use commercially acceptable means to protect Your Personal Data, we cannot guarantee its absolute security.

Children's Privacy

Our Service does not address anyone under the age of 13. We do not knowingly collect personally identifiable information from anyone under the age of 13. If You are a parent or guardian and You are aware that Your child has provided Us with Personal Data, please contact Us. If We become aware that We have collected Personal Data from anyone under the age of 13 without verification of parental consent, we take steps to remove that information from Our servers.

If We need to rely on consent as a legal basis for processing Your information and Your country requires consent from a parent, we may require Your parent's consent before We collect and use that information.

Changes to this Privacy Policy

We may update Our Privacy Policy from time to time. We will notify You of any changes by posting the new Privacy Policy on this page.

We will let You know via email and/or a prominent notice on Our Service, prior to the change becoming effective and update the "Last updated" date at the top of this Privacy Policy.

You are advised to review this Privacy Policy periodically for any changes. Changes to this Privacy Policy are effective when they are posted on this page.

Contact Us

If you have any questions about this Privacy Policy, You can contact us:

• By email: info@verviodesk.com